Warranty
Last updated November 2026
Confidence in every restoration
At Express Dental Laboratory, we take pride in the craftsmanship and quality of every restoration we produce. Our warranty reflects our commitment to delivering exceptional products and dependable service, giving you confidence in every case.
Warranty coverage
| Product | Warranty |
|---|---|
| All ceramic and metal crowns and bridges | 5 years |
| Complete dentures | 1 year |
| Cast frame and flexible partials | 1 year |
| Treatment partials (all acrylic and flippers) | 90 days |
| Temporary crowns | 90 days |
| Essix retainers | 90 days |
| Implant-supported restorations | 1 year |
Our warranty covers
- Material defects
- Manufacturing defects
- Laboratory workmanship
Our warranty does not cover
- Trauma or accidental damage
- Bruxism or excessive wear
- Caries, periodontal or endodontic failure
- Changes in occlusion or the patient’s oral condition
- Inaccurate impressions, digital scans or prescriptions
- Improper seating or cementation
- Implant component failure
- Alterations performed by another laboratory
- Normal wear over time
Warranty conditions
- The original restoration must be returned for evaluation.
- Warranty applies only to the original prescribing doctor.
- Warranty covers laboratory replacement only and does not include chair time, shipping or other clinical expenses.
- STL files and digital records are retained for at least the applicable warranty period, subject to archive availability.
- Our family of labs reserves the right to inspect all returned restorations before determining warranty eligibility.
Clinical fit policy
Every restoration is fabricated to the models, digital scans and prescriptions provided by the prescribing doctor.
If a restoration accurately fits the original records submitted to the laboratory but does not fit clinically, it is not automatically eligible for warranty replacement. Each case is carefully reviewed to determine whether the issue resulted from laboratory fabrication or clinical factors. When appropriate, courtesy remakes or reduced-fee replacements may be approved at the discretion of laboratory leadership.
Our commitment to you
Our goal is to be more than your dental laboratory. We strive to be a trusted clinical partner. If a concern arises, our team is committed to working with you to determine the best solution and ensure the highest level of care for your patients.
Quality. Service. Partnership. Every case. Every time.
Questions about a case or a warranty claim? Call (405) 217-2282 the day you try it in.
Questions about this page? Call (405) 217-2282 or email info@xdentallab.com.